How to Utilize Social Insights for Prospect ResearchWhile some workplaces frown upon employees spending their time on sites like Twitter, LinkedIn, and Facebook, those working in prospect research should be encouraged to invest their time in these platforms. Social media has become an increasingly valuable tool for gathering insights on donors. As donors shift their lives online, small actions such as “liking” a post on Facebook or updating a LinkedIn job title can say a lot about a person’s affinity and capacity. Equipped with social insights, your organization can build stronger relationships with constituents and foster more philanthropic giving. Spend some time collecting social data to help tell a story about your prospects. Here are some key strategies to harness the power of social media for more dynamic prospect research.
LinkedIn: Connect and ContactAre your fundraisers tired of bounced emails or wasted paper mailings? Is your donor database littered with old AOL emails, home addresses, and job titles? LinkedIn is a great solution. While it is unlikely constituents will update your nonprofit with every career change throughout their lives, chances are they’re updating these personal details on LinkedIn. For any prospect researcher, LinkedIn should be key to maintaining comprehensive donor information on employment, location, contact details, causes they care about, and more. Now, let’s take this information three steps further…
- Cross-check your database with LinkedIn to verify, update, or uncover a prospect’s career and contact information.
- Utilize updated LinkedIn career info as a starting point for determining a prospect’s capacity to give.
- Discover potential candidates for board membership or volunteer work using LinkedIn Advanced Search.
Facebook: Build Deeper FriendshipsLeveraging the wealth of information on Facebook will help you develop a more in-depth picture of a donor or potential donor. As your organization posts updates, pictures, and videos to its Facebook page, you should take note of who is engaging with that content. Studies show that there is a positive correlation between social engagement and giving participation, so the more socially engaged a prospect, the more likely they are to give. Who is “liking” or commenting on your content? What content are they engaging most with? Facebook is a valuable tool to help assess a prospect’s relationship with your organization, ultimately allowing your fundraising office to develop more targeted strategies. Now, let’s take this information three steps further…
- Uncover new and/or engaged prospects by identifying those giving your content a “thumbs up.”
- Prioritize engaged prospects and learn what events, causes, or initiatives they value to help your fundraisers make more informed asks.
- Millennials make up the largest proportion (22%) of the 1.44 billion active monthly user Facebook population. Thus, Facebook is a helpful avenue through which to gauge their affinity to your nonprofit by analyzing what they “like” and what they don’t.